Refund Policy

1. How to Request a Refund

Use the link in your Paddle receipt email, or write to orbit.lab.service@gmail.com with your account email and the Paddle transaction ID. Requests are counted from the date of the payment.

2. Credit Packs

Unused credits from a credit pack can be refunded within 90 days of purchase. If you have used some of the pack's credits, you get a refund for the unused share. After 90 days the credits stay in your account and never expire, but they can no longer be refunded.

3. Subscriptions

• Within 14 days of a subscription payment (the first payment or a renewal): if you have not used that period's monthly credits, you get a full refund; if you have used some, you get a refund for the unused share.
• When we refund a subscription payment at your request, we also cancel the subscription so you are not charged again, unless you ask us to keep it.

4. Outside These Periods

Payments are not refundable outside the periods above, except where the law requires a refund or a fault on our side kept you from using what you paid for.

5. Your Statutory Rights

• Consumers in Korea can withdraw from a purchase within 7 days for credits they have not used, and, if the service differs from what was advertised or agreed, within 3 months of the purchase or 30 days from when they learned of it or could have learned of it (Act on the Consumer Protection in Electronic Commerce). Our refund periods include the 7-day period.
• Consumers in the EU and UK have a 14-day right of withdrawal under Paddle's buyer terms. If you asked for the credits to be available immediately, the right may not apply to the part you have already used.
• Nothing in this policy limits rights you have under the law of your country.

6. What Happens to Your Credits

When a payment is refunded, the credits it granted are removed from your balance. If you had already spent some of them, the same amount may be deducted from your remaining credits. Your balance never goes below zero.

7. Free Credits

Welcome credits and other promotional credits are free and cannot be refunded or exchanged for money.

8. Cancellation

Canceling a subscription stops future renewals. You keep the plan until the end of the period you paid for. Canceling does not refund the current period, except within the 14-day period above.

9. Chargebacks

Please contact us before disputing a charge with your bank; most problems can be solved quickly. A chargeback removes the credits from the disputed payment, and paid features may be suspended until it is resolved.

10. If We Discontinue the Service

If we shut down Orbit or a paid feature, we will tell you at least 30 days in advance and refund unused credit packs and the unused share of your current subscription period.

11. Processing Time

Approved refunds are paid by Paddle to your original payment method in the original currency, usually within 14 days. Your bank may take longer to show the refund.

12. Contact

Baek Doojin (trading name: dlab), Republic of Korea · orbit.lab.service@gmail.com